At Meri Digital Pehchan, we strive to provide a smooth and reliable shipping experience for all our digital and physical products. Please review our shipping and delivery policies below.
1. Shipping for Digital Products
As Meri Digital Pehchan offers online courses, digital resources, and e-books, delivery for these products is instant and done electronically.
- Once your payment is successfully processed, you will receive an email with access credentials or a download link within 5-10 minutes.
- If you do not receive the access details within this timeframe, please check your spam/junk folder or contact our support team at support@meridigitalpehchan.com
- All digital products are non-refundable once accessed/downloaded.
2. Shipping for Physical Products (If Applicable)
For any physical products (e.g., books, merchandise, certificates, or other tangible items), the following shipping policy applies:
Processing Time
- Orders are processed within 1-3 business days (Monday to Saturday, excluding holidays).
- If an order is placed after 5:00 PM IST, it will be processed the next business day.
Shipping Time & Delivery Estimates
We partner with trusted courier services to ensure safe and timely delivery. Estimated delivery times are as follows:
| Shipping Location | Estimated Delivery Time |
|---|---|
| Metro Cities (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad) | 4-7 business days |
| Tier-2 & Tier-3 Cities | 5-10 business days |
| Rural Areas & Remote Locations | 7-15 business days |
| International Shipping | 10-20 business days (Customs clearance may cause delays) |
- Delivery times are approximate and subject to external factors such as courier delays, holidays, or unforeseen circumstances.
- Once your order is shipped, you will receive a tracking number via email/SMS.
Shipping Charges
- Free shipping is available on orders above ₹1000.
- For orders below this amount, a standard shipping charge of ₹100 applies.
- International shipping charges vary based on location and will be calculated at checkout.
3. Order Tracking & Updates
- Once your order is shipped, you will receive a tracking number via email/SMS.
- You can track your order on our website or through the courier partner’s website.
- If you experience delays, please contact our support team.
4. Address & Delivery Issues
- Please provide accurate and complete shipping details during checkout. We are not responsible for delays or lost shipments due to incorrect addresses.
- If a package is undeliverable due to an incorrect address, re-shipping charges may apply.
- In case of a missed delivery attempt, the courier will retry up to 3 times before returning the package.
5. Delays & Exceptions
- Force Majeure: We are not responsible for delays due to natural disasters, pandemics, strikes, or situations beyond our control.
- Pre-Orders: If your order includes a pre-ordered item, the entire order will be shipped together once the pre-order is available.
6. Lost or Damaged Shipments
- If your order arrives damaged, please contact us within 24 hours of delivery with photos of the damaged product and packaging.
- If your package is lost in transit, we will initiate an investigation with the courier. Refunds or replacements will be processed based on the outcome.
7. Contact Us
For any shipping-related inquiries, reach out to our support team:
📧 Email: support@meridigitalpehchan.com
📞 Phone: 8988339181
📍 Address: House Number 15 2nd Floor Nalti Galore Road Hamirpur Himachal Pradesh PIN 177001
We appreciate your trust in Meri Digital Pehchan and aim to provide a seamless shopping experience!